Terms & Conditions
Last Updated: May 16, 2026

Welcome to Wild West Charcoal. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or purchasing from us, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our website.

1. Website Use
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or legal guardian.
You agree not to use our website or products for:

• Any unlawful or unauthorized purpose

• Violating any applicable laws or regulations

• Transmitting harmful code, malware, or viruses

• Attempting to disrupt the functionality or security of our website

We reserve the right to terminate access to anyone who violates these terms.

2. Product Information & Availability
We strive to ensure that all product descriptions, images, pricing, and availability listed on our website are accurate. However:

• Product colours and packaging may vary slightly depending on your screen settings

• Pricing may change without prior notice

• Products may be discontinued or updated at any time

• We reserve the right to limit quantities purchased per customer or order

We do not guarantee that all product information will always be completely error-free.

3. Orders & Payment
By placing an order through our website, you agree that:

• All billing and shipping information provided is accurate and complete

• You are authorized to use the payment method submitted

• All prices are listed in Canadian Dollars (CAD) unless otherwise stated

Wild West Charcoal reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product availability issues

• Pricing inaccuracies

• Suspected fraudulent activity

• Violations of these Terms & Conditions

If your order is canceled after payment has been processed, a refund will be issued.

4. Shipping & Delivery
We aim to process and ship orders as quickly as possible. Delivery times provided at checkout are estimates only.
Wild West Charcoal is not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Customs processing

• High-volume periods

• Incorrect shipping information provided by the customer

Once an order has been shipped, responsibility transfers to the shipping carrier.

5. Returns, Refunds & Damaged Products
Due to the nature of charcoal and wood fuel products, all sales are generally final.
However, if your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Include your order number

• Provide clear photos of the issue

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

6. Product Safety Disclaimer
Charcoal products must be handled and used responsibly.
By purchasing our products, you acknowledge that:

• Charcoal is flammable

• Products should only be used in appropriate grills, smokers, or fire-safe environments

• You are responsible for following all safety instructions

• Improper use may result in fire, injury, or property damage

Wild West Charcoal is not responsible for damages caused by improper handling, storage, or misuse of products.

7. Intellectual Property
All website content including:

• Logos

• Product names

• Branding

• Images

• Graphics

• Product descriptions

• Website design elements

are the exclusive property of Wild West Charcoal and may not be copied, reproduced, distributed, or used without prior written permission.

8. Third-Party Services & Links
Our website may contain links to third-party websites, services, or payment providers.
We are not responsible for:

• Third-party website content

• Privacy practices

• Service interruptions

• External policies or actions

Use of third-party websites is at your own risk.

9. Limitation of Liability
To the fullest extent permitted by law, Wild West Charcoal shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of our website

• Purchase or use of our products

• Website interruptions

• Shipping delays

• Third-party service failures

All products are purchased and used at the customer’s own risk.
 
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
 
11. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon being posted to this page. Your continued use of our website constitutes acceptance of those updates.
 
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our contact page: Contact Page