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Refund Policy

Last Updated: May 16, 2026
 

At Wild West Charcoal, we stand behind the quality of our products and want you to shop with confidence. This Refund Policy explains when refunds, replacements, or store credits may be issued.
 

1. All Sales Are Final

Due to the nature of our products—including charcoal, wood products, seasonings, cleaners, and other consumable items—all sales are considered final.

We do not accept returns for:

  • Opened products

  • Used products

  • Partially used items

  • Products damaged due to improper storage or misuse

Please review your order carefully before completing your purchase.
 

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, we’ll work to resolve it quickly.

To request assistance, contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

After reviewing your request, we may offer:

  • A replacement product

  • Store credit

  • A refund to your original payment method

Refunds and replacements are issued at our discretion after reviewing the claim.
 

3. Lost or Delayed Shipments

Once an order has been shipped, delivery timelines are controlled by the shipping carrier.

Wild West Charcoal is not responsible for:

  • Carrier shipping delays

  • Weather-related delays

  • Lost packages caused by incorrect shipping addresses provided by customers

  • Packages marked as delivered by the carrier but missing afterward

If your package is delayed or missing, please contact the shipping carrier directly. If you need assistance, our team is happy to help where possible.
 

4. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once your order has entered fulfillment or has been shipped, cancellations are no longer possible.

If you need to make changes to your order, contact us as soon as possible.
 

5. Exchanges

We do not offer traditional exchanges.

Exchanges may only be considered if:

  • The wrong product was shipped

  • The product arrived damaged

  • The product arrived defective
     

6. Refund Processing Time

If a refund is approved:

  • Refunds are issued to your original payment method

  • Processing times may vary depending on your bank or payment provider

  • Please allow 5–10 business days for the refund to appear in your account
     

7. Contact Us

To request a refund, replacement, or order assistance, please contact us through our contact page.

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